Case Management Support

Family Engagement Officers
Days: Monday—Friday
Times: 8am—4.30pm
Ages: All

BYFH engage two staff members to work with parents and families with young children. Our staff provide a point of contact and a source of information for parents and expectant parents. We help promote the development of positive parent/child relationships through education, practical support and role modelling. We are also able to help with advocacy and referral information and pathways. In order to strengthen relationships, we work both individually and in group settings with our clients, encouraging our clients to participate in group work and community events. 

This program is funded by the Department of Social Services.   

Youth Support Officers
Days: Monday—Friday
Times: 8am—4.30pm
Ages: 12-18

The Reconnect youth support officers provide support, informal counselling and preventative steps to address issues relating to homelessness. This is achieved through building positive, mutually-respectful relationships both individually and in group settings. The staff encourage self-determination in young people to work towards their goals, promoting education and training. They also provide advocacy and assistance to access local referral pathways. Where appropriate, the youth support officers help to restore and maintain family relationships, working alongside families to strengthen their capacity to provide safe accommodation for young people in Broome.

This program is funded by the Department of Social Services.  

Youth Housing Support Officer
Days: Monday—Friday
Times: 8am—4.30pm
Ages: 16-25

The youth housing support officer provides one-on-one case management to youth at risk of homelessness. This case management can involve informal counselling, practical support, linkage to service providers and support to restore and maintain family relationships where appropriate. The support officer can also advocate for the inclusion of eligible clients on to housing and priority housing lists and assist clients in maintaining tenancy.

We’ve also secured funding to run the Home Stretch WA program, which has been designed to provides support to young people leaving Out of Home Care up until the age of 21. Our job, is to help these young people have a smooth transition to out of home living, by offering good wrap-around support and care packages. It’s a program that was co-designed with young people and that has a particular focus on the needs of young Aboriginal people and their families.

Our housing support officers and Home Stretch WA are funded by the WA Department of Communities.